The following heat map charts are designed to show the correlation between Regional Offices and the various Departments within the offices. In this dataset, we are trying to summarize the following: 1. AvgHoldTime: Average time a caller is on hold after the caller center employee accepts the call (seconds). 2. AvgSpeedAnswer: Average time a call center employee responds to a call (start time begins at start of first ring) (seconds). 3.AvgTimePhoneTalk: Average time a call center employee is on the phone talking to a caller (seconds). 4. AvgTimePhonePerDay: Average time a call center employee is on the phone in a given day (seconds). 5. AvgPercentAbandRate: Percent of incoming callers who hang up before the caller center employee takes the call 6. AvgPercentFirstCallSuccess: Percent of calls that are resolved the first time. 7. AvgCustSatScore: Based on a post-call customer caller survey: 1=poor; 5=excellent.

clusters of students

Simple and multiple logistic regression

Lab3

Lab_3 Case Study

Multiple Linear Regression