This short note accompanies “The voice of users - analysing mobile app reviews” post on UXBooth and shows how to download user app reviews from iTunes Store and Google Play.

This short note accompanies a forthcoming "The voice of users – analysing mobile app reviews" post on [UXBooth](http://www.uxbooth.com/) and presents a sample code to download user app reviews from Google Play.

This short note accompanies a forthcoming “The voice of users - analysing mobile app reviews” post on UXBooth and presents a sample code to download user app reviews from iTunes.

This is a supplement to a mobile app review analysis manual. The first chunks of code simulate data, subsequently data on individual features is aggregated to indices, summary statistics calcualted and finally plotted.

Our analysis reveals that passengers’ satisfaction with airline app quality is growing. The average customer rating across Apple App Store and Google Play for 12 major European airlines included in this study grew from 3.2 to 3.6 (on 1 to 5 scale) between January 2014 and October 2015.

Do LCCs have a towering lead in online visits, or did the legacy carriers catch up with their direct brand traffic? Our analysis shows that LCCs by birth still have 56% more online visitors per passenger flown.

Data backgrounder on airline site performance. Retrieve Page Speed Insights report for 40 leading airlines with GNU R and present some basic analysis of where the bottlenecks lie.

How do airline website visits relate with ticket sales? We study a dataset of 40 airlines and show that ticket sales and direct online visits go hand in hand, with an R^2 of 75%. Moreover, we find a unit elasticity between online visits and passenger volume