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Customer Satisfaction Monitoring with Generative AI
One of the most common use cases for generative AI is to summarize a large amount of unstructured text. This is undoubtedly a time-saving tool, but usually a simple summary is not enough. We need to dig deeper to find insights that are actionable! We need to take this unstructured text and turn it into something we can quantify, prioritize and assign for someone to take action on.